Common Questions (FAQ)
General Questions
Which payment methods can i use?
We provide the safest and quickest payment methods:
* Apple Pay
* IDEAL
* PayPal
* Mastercard
* Visa
How can i contact Papacito Sunglasses?
You can email us at info@papacito-sunglasses.com. We usually reply within 2 business days.
I didn't receive a confirmation/shipping email, what can i do?
Please check your spam folder first. If you did not receive anything, you might have written your email incorrectly. You can always contact us at info@papacito-sunglasses.com
I didn't receive my order, what should i do?
Please check your tracking code first, you can find it in your email.
If you are advised to pick up your package or they have failed to deliver it, please contact the concerned shipping company (can be seen in the received e-mail). They have more information than we do.
Please note during COVID-19 shipping may have a slight delay. This is in control of your national/local post office.
If you still have questions you can always contact us at info@papacito-sunglasses.com.
Shipping
Do you ship during COVID-19?
Yes, we still ship during COVID-19. However some countries may have slight delays in shipping time. This is all in control of your national/local post office. Find more about our shipping time in our shipping policy.
How long does the shipping take?
For more information about our shipping click here.
Do you ship to my country?
Yes, we ship worldwide! If your country doesn't show up then please contact us at info@papacito-sunglasses.com
What are the shipping costs?
It depends on the country you want the delivery to go. During the check out you can see the exact costs for the shipping to your country.
Do i have to pay duties/taxes/fees?
99% of the time our shipping is free of taxes, fees and duties. Customers are responsible for any import duties, fees or taxes. While this is something that happens on very rare occasions, we have no control over this and cannot estimate additional fees. This happens by your local customs and we have no control on these charges.
Return & Refunds
Can i return my item(s)?
Yes, check out our Refund Policy.
Can i cancel or change my order?
Orders can be cancelled or changed within 2 hours of ordering. We cannot extend this due to the automatic processing with our suppliers. Please send an email as soon as possible to info@papacito-sunglasses.com
I sent the wrong adress, can i change it?
Adresses can be changed within 2 hours of ordering. We cannot extend this due to the automatic processing with our suppliers. Please send an email as soon as possible to info@papacito-sunglasses.com.
Disclaimer: We are not responsible for any fault adresses, which may cause in a lost item.
How soon will i get my refund?
It takes up to 5 business days after receiving the item(s) for your refund to come through.
Track & Trace
Do i receive a Track & Trace-code?
Yes, all orders receive a Track & Trace-code. After confirming your order we will automatically send a code provided by our supplier. This usually takes around 1 to 7 days.
Where do i find my Track & Trace-code?
We will send you a tracking email when your item(s) have been shipped out. In this email you can find a link with information about your package. Sometimes this email will end up in your spam folder.
If you did not receive anything, you might have written your email incorrectly. You can always contact us at info@papacito-sunglasses.com.
My Track & Trace-code doesn't work?
If the Track & Trace-code doesn't work you can contact us at info@papacito-sunglasses.com.